GOVERNMENT
Having successfully delivered on some of the biggest, highest
profile and time critical government projects, we approach the
rigorous process of completing government tenders with great
confidence. Projects include the printing, fulfilment and
global shipping of the Passport application forms for the
Department of Foreign Affairs, and General Election Ballot
Papers for the Department of the Environment. Perhaps the
largest of these projects are related to National Census’
where we produce a product that touches almost every hand in a
country. We have successfully delivered on the last three
Census projects for Ireland as well as the last Census for
Scotland, where a personalised pack was produced, fulfilled
and delivered to over two million homes in the country in
street sequence.
Working on a project with 20 million printed parts, 7 million
of which are personalised and produced in sequence is a
testament to DCKs organisation, production and logistics
skills and a demonstration of the trust that is placed in the
company. We take pride in this and put the same level of
quality and management into all projects regardless of
size.
FINANCIAL
No matter what area of the financial sector you operate in,
your business, like ours, is customer-focused. In this rapidly
changing sector, Fintech is presenting many opportunities and
threats so while maintaining the requirement to comply with
regulation it’s essential to remain dynamic at all of the
customer touchpoints. With some serious experience working
with financial institutions large and small, DCK can provide
the full range of regulatory information required.
Furthermore we will do this in the most engaging and dynamic
way and across the most appropriate media in terms of customer
needs and compliance.
Our data expertise and powerful software will allow us to
assist you in creating meaningful communications that empower
your clients to make better informed decisions and forge
lasting relationships. Our record for delivering highly
sensitive time critical projects speaks for itself. All of
this is done from the most secure environment and within the
parameters of financial regulation.
NOT FOR PROFIT
Innovative data work comes to the fore in the Fundraising and
NFP sector. Our experienced staff and powerful software can
handle highly complex data projects to ensure you really get
the most from your data and manage engaging and resonant
campaigns for retention and acquisition.
Creative
direct mail remains a powerful and effective medium, and even
more so when it is enhanced with a highly personalised
messaging. This can be supported using a host of cross media
and mixed media messaging ensuring each demographic segment is
being engaged, and communicated with the way they want to
communicate. Our strict data protection policies and
procedures ensure you’re always compliant with data protection
regulations.
LOYALTY
Regardless of the sector your business in operating in, if you
are engaging with customers, building loyalty is essential.
Loyalty is a two way street and something that cannot be
forced or taken for granted. When you collaborate with DCK, we
make a commitment to enter into a relationship with your
customer by engaging with them and not just speaking at
them.
At DCK we will help you to convey your loyalty to your
customers by communicating with them in a relevant and
meaningful way. We’ll help you convey how much they mean to
you and how loyal you are to them. Building a trusting
relationship in this way will foster the customer’s loyalty to
you.
RECALLS
Product recalls can be a sensitive area but when handled in
the right way can provide an opportunity to build and develop
a trusting relationship with your customers. Communications
must be timely and accurate with full transparency and
reporting mechanisms to ensure good governance and regulatory
compliance. This is where our project management experience
and data expertise sets us apart.
Our data team can deal with the most complex of challenges,
working with pretty much any input file type and processing to
any output file type or channel. We can bring together data
streams from multiple sources to a single consolidated
workflow in order to track products, communicate with
customers and refresh your database with the latest available
information. This is done from the most secure environment
where we can protect your brand and project it in the best
possible light.
UTILITY
Sending utility bills in the post is expensive but if you
still have to do it let’s work together to increase the value
you generate from the printed piece and help drive customers
on-line for billing. You have a choice, you can drive down the
quality of the bill to save fractions of cents on the cost of
print, or we can create a bill for you that will generate
revenue and save significant, rather than marginal, cost.
We'll do this by using our design and data expertise along
with our high production values to produce a piece that your
customer will want to engage with. Once engaged we can use the
opportunity to build a relationship with the customer,
generate revenue through completely personalised advertising
that’s just for them as well as real cross sell opportunities
that are relevant and targeted. At the same time we’ll be
encouraging customers to move to on-line billing which is the
real cost saving. Instead of saving fractions of cents on
print you’ll save thousands of euros on post. We can manage
billing through any channel as customers migrate and on top of
all this we’ll do it while sending a quality piece that
reflects and maintains your brand values instead of cheapening
them.
