If you’re interested in meaningful two-way communication with your client or customer then you’ve come to the right place.
At DCK we provide creative, easy-to-implement personalised communications solutions.
As Steve Martin said “Some people have a way with words, and other people...oh, uh, not have way.”
We’ll work with you to make the most of your database and make sure that you’re saying the right thing with relevant Communications.
Clunky generic campaigns are inefficient and ineffective.
With your data and our expertise we can make sure you’re targeting the right person.
Whether it is a meticulously planned campaign with complex staged releases or a quick turnaround message to take advantage of circumstances,
we’ll make sure you’re getting your message across at the right time.
Creativity and high level personalisation combined with a menu of communications options to mix and match
from will ensure you speak to your customer in the right way.
From on site and in-store devices, to e-mail, sms and physical communications, DCK can design your campaign to talk to your clients
in the way that they want to talk and ensure your using the most appropriate and ultimately the right channel.
Sending utility bills in the post is expensive but if you still have to do it let’s work together to increase the value you generate from the printed piece and help drive customers on-line for billing. You have a choice, you can drive down the quality of the bill to save fractions of cents on the cost of print, or we can create a bill for you that will generate revenue and save significant, rather than marginal, cost.
We’ll do this by using our design and data expertise along with our high production values to produce a piece that your customer will want to engage with. Once engaged we can use the opportunity to build a relationship with the customer, generate revenue through completely personalised advertising that’s just for them as well as real cross sell opportunities that are relevant and targeted. At the same time we’ll be encouraging customers to move to on-line billing which is the real cost saving. Instead of saving fractions of cents on print you’ll save thousands of euros on post. We can manage billing through any channel as customers migrate and on top of all this we’ll do it while sending a quality piece that reflects and maintains your brand values instead of cheapening them.
Innovative data work comes to the fore in the Fundraising and NFP sector. Our experienced staff and powerful software can handle highly complex data projects to ensure you really get the most from your data and manage engaging and resonant campaigns for retention and acquisition.
Creative direct mail remains a powerful and effective medium, and even more so when it is enhanced with highly personalised messaging. This can be supported using a host of cross media and mixed media messaging ensuring each segment of the demography is being engaged, and communicated with the way they want to communicate.
No matter what area of the financial sector you operate in your business, like ours, is customer-focused. In this rapidly changing sector, Fintech is presenting many opportunities and threats so while maintaining the requirement to comply with regulation it’s essential to remain dynamic at all of the customer touchpoints. With some serious experience working with financial institutions large and small, DCK can provide the full range of regulatory information required. Furthermore we will do this in the most engaging and dynamic way and across the most appropriate media in terms of customer needs and compliance.
Our data expertise and powerful software will allow us to assist you in creating meaningful communications that empower your clients to make better informed decisions and forge lasting relationships. Our record for delivering highly sensitive time critical projects speaks for itself. All of this is done from the most secure environment and within the parameters of financial regulation.
Regardless of the area your business in operating in, if you are engaging with customers, building loyalty is essential. Loyalty is a two way street and something that cannot be forced or taken for granted. When you collaborate with DCK, we make a commitment to enter into a relationship with your customer by engaging with them and not just speaking at them.
At DCK we will help you to convey your loyalty to your customers by communicating with them in a relevant and meaningful way. We’ll help you convey how much they mean to you and how loyal you are to them. Building a trusting relationship in this way will foster the customer’s loyalty to you.
We’re all customers in some respect and we all understand what it means to be a customer. Dumping high risk generic communications is a high risk strategy. Receiving a meaningful message that speaks to you as an individual however can be a really positive experience. This involves talking to every customer one to one and this is where our data expertise will put you streets ahead with your customer. Whether it’s inviting a very small amount of customers to a special event or making sure each of the hundreds of thousands you’re contacting are getting a message that’s meaningful to them, if you’re showing the customer love then you’ll get the love right back.
DCK will fuse creative, data, production expertise and a choice of media to get that message across. Come and see how DCK can excite your customers, and improve your customer experience and kick start a beautiful relationship.
Having successfully delivered on some of the biggest, highest profile and time critical government projects, we approach the rigorous process of completing government tenders with great confidence. Projects include the printing, fulfilment and global shipping of the Passport application forms for the Department of Foreign Affairs, and General Election Ballot Papers for the Department of the Environment. Perhaps the largest of these projects are related to National Census’ where we produce a product that touches almost every hand in a country. We have successfully delivered on the last three Census projects for Ireland as well as the last Census for Scotland, where a personalised pack was produced, fulfilled and delivered to over two million homes in the country in street sequence.
Working on a project with 20 million printed parts, 7 million of which are personalised and produced in sequence is a testament to DCKs organisation, production and logistics skills and a demonstration of the trust that is placed in the company. We take pride in this and put the same level of quality and management into all projects regardless of size.